On Friday, McDonald's restaurants worldwide experienced system failures, causing some locations to shut down for hours and leading to customer complaints on social media. The fast food chain attributed the issues to a "technology outage" that was not related to a cybersecurity attack. McDonald's Corp., based in Chicago, stated that they were aware of the problem and were working to resolve it, apologizing for any inconvenience caused to customers.
In Japan, McDonald's announced on social media that operations were temporarily halted at many stores due to a system failure. Similarly, in Hong Kong, a computer system failure disrupted online orders and self-serve kiosks. Downdetector, an outage tracker, also reported problems with the McDonald's app during the outage.
Despite the widespread issues, some McDonald's locations were able to resume normal operations after the outage. In Bangkok, Thailand, a restaurant worker mentioned that the system was down for about an hour but was able to accept cash payments for orders. In Milan, Italy, a technician helped a restaurant get back online after a couple of hours of downtime.
McDonald's in Denmark confirmed that the technology failure had been resolved in their country and that their restaurants were open for business. Customers from Australia to the U.K. reported difficulties with ordering, including one Australian customer who shared a photo of an unavailable kiosk on social media.
Overall, the global network connecting all McDonald's restaurants was affected by the system failures, causing disruptions in operations worldwide. Despite the challenges, McDonald's locations were gradually returning to normalcy as technicians worked to address the issues.
themes: China USA